Zammad for UCS - LDAP not importing

  • Used Zammad version: 3.1.0-7 (UCS)
  • Used Zammad installation source: (UCS)
  • Operating system: Debian / Univention Corporate Server
  • Browser + version: any

Expected behavior:

  • Setting up LDAP importing Users and assining Role

Actual behavior:

    • LDAP Benutzer zu Zammad Benutzer (328/328):
    • Benutzer: 0 erstellt, 0 aktualisierte, 0 nicht verändert, 0 übersprungen, 328 fehlgeschlagen, 0 deaktiviert

Means 328 Users failed

Steps to reproduce the behavior:

  • used debug_issue.rb

require ‘mixin/rails_logger’

module Mixin
module RailsLogger
def self.logger
@logger ||= do |logger|
logger.level = :debug

def self.log_to


ImportJob.create(name: ‘Import::Ldap’).start

Logging 42MB with all AD Information, but does not import it at all

GUI says

[failed tcp failed ->]

Please provide Help

Cheers chriz

Restart your container.
Failed tcp sounds like the container cannot reach your ldap server for whatever reason.

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