Zammad Flow Chart

Hello,

Does Zammad has flowchart diagrams for example to set if a ticket was not assigned to agent within two hours it will be assigned randomly or this is doable via triggers?

Thanks

Infos:

Important:
If you are a Zammad Support or hosted customer and experience a technical issue, please refer to: support@zammad.com using your zammad-hostname / or company contract.

  • Used Zammad version:
  • Used Zammad installation source: (source, package, …)
  • Operating system:
  • Browser + version:

Expected behavior:

Actual behavior:

Steps to reproduce the behavior:

No, this is not possible - sorry.

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