Zammad Export all data

Technical assistance
1

Hy

i want to export all the tickets to excel file but the message body is not in the export how can we do this or is there a tool to do this ?

Infos:

  • Used Zammad version: latest version
  • Used Zammad installation type: (source, package, docker-compose, …) package
  • Operating system: Debian
  • Browser + version: Chrome

Expected behavior:

Exporting contains all data

Actual behavior:

Export does not contain message body

Steps to reproduce the behavior:

Reporting > Export > Export to excel

2

Yeah, you gotta use Zammads API to achieve what you’re trying to do.
In general trying to export HTML based data into CSV / XLS kinda is a bad idea.

Zammad has no mechanism for that so you have to build your own.