# Zammad Error When Try Find Information of a User

**URL:** https://community.zammad.org/t/zammad-error-when-try-find-information-of-a-user/8350
**Category:** Technical assistance
**Created:** [December 29, 2021, 8:28pm UTC](https://community.zammad.org/t/zammad-error-when-try-find-information-of-a-user/8350 "2021-12-29T20:28:21Z")
**Posts on this page:** 3
**Page:** 1

<div class="post-metadata">

### Author: ![klausneil](https://community.zammad.org/letter_avatar_proxy/v4/letter/k/ecccb3/32.png) [@klausneil](https://community.zammad.org/u/klausneil)
#### Post date: [December 29, 2021, 8:28pm UTC](https://community.zammad.org/t/zammad-error-when-try-find-information-of-a-user/8350/1 "2021-12-29T20:28:21Z")

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Hi team, somebody can help me 'cause when i try search a name appear me this message and this information over the logs.

![image](https://community.zammad.org/uploads/default/original/2X/c/c6828a22e365f0cbee4c0e1d6fbc4fde4a974e8f.png)

```auto
I, [2021-12-29T15:04:37.609224 #555-1091860] INFO -- : Parameters: {"query"=>"diego", "limit"=>"10", "_"=>"1640808026487"}
I, [2021-12-29T15:04:37.695780 #555-1091860] INFO -- : Completed 200 OK in 86ms (Views: 0.2ms | ActiveRecord: 7.8ms | Allocations: 16490)

```

But when i search other name appearme this results, and is the unique name that can be searched

![image](https://community.zammad.org/uploads/default/original/2X/6/69e24af4b63a47bfec0e2a10cca9437b8d7b7e73.png)

```auto
I, [2021-12-29T15:14:26.163815 #555-1462720] INFO -- : Parameters: {"query"=>"klaus", "limit"=>"10", "_"=>"1640808026490"}
I, [2021-12-29T15:14:26.301281 #555-1462720] INFO -- : Completed 200 OK in 137ms (Views: 4.5ms | ActiveRecord: 8.2ms | Allocations: 31586)
I, [2021-12-29T15:14:26.533546 #555-1091860] INFO -- : Started GET "/api/v1/ticket_customer?_=1640808026491" for 200.121.250.39 at 2021-12-29 15:14:26 -0500
I, [2021-12-29T15:14:26.538243 #555-1091860] INFO -- : Processing by TicketsController#ticket_customer as JSON
I, [2021-12-29T15:14:26.538328 #555-1091860] INFO -- : Parameters: {"_"=>"1640808026491"}
I, [2021-12-29T15:14:26.562343 #555-1091860] INFO -- : Completed 200 OK in 24ms (Views: 0.2ms | ActiveRecord: 6.6ms | Allocations: 11148)

```

How this other search, not appearme others results.

 ![image](https://community.zammad.org/uploads/default/original/2X/a/a7b36384f30dfac98412ea6b0c9b001ef21d82bf.png)

, [2021-12-29T15:22:07.826885 #555-1091860] INFO – : Parameters: {“key”=\>“Search”, “client\_id”=\>123, “callback”=\>“Search”, “params”=\>{“query”=\>“pablo”, “shown”=\>true}, “prio”=\>2, “notify”=\>false, “active”=\>true, “id”=\>“c-14”}  
I, [2021-12-29T15:22:07.850430 #555-1091860] INFO – : Completed 201 Created in 23ms (Views: 0.3ms | ActiveRecord: 7.6ms | Allocations: 9516)  
I, [2021-12-29T15:22:08.323703 #555-1507300] INFO – : Started GET “/api/v1/search?query=pablo&limit=50&_=1640808026503" for 220.151.251.239 at 2021-12-29 15:22:08 -0500  
I, [2021-12-29T15:22:08.328883 #555-1507300] INFO – : Processing by SearchController#search\_generic as JSON  
I, [2021-12-29T15:22:08.328952 #555-1507300] INFO – : Parameters: {“query”=\>“pablo”, “limit”=\>“50”, "_”=\>“1640808026503”}  
I, [2021-12-29T15:22:08.380430 #555-1507300] INFO – : Completed 200 OK in 49ms (Views: 0.2ms | ActiveRecord: 7.9ms | Allocations: 16498)

---

<div class="post-metadata">

### Author: ![MrGeneration](https://community.zammad.org/user_avatar/community.zammad.org/mrgeneration/32/9260_2.png) [@MrGeneration](https://community.zammad.org/u/MrGeneration)
#### Post date: [January 26, 2022, 10:37am UTC](https://community.zammad.org/t/zammad-error-when-try-find-information-of-a-user/8350/2 "2022-01-26T10:37:54Z")

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Sounds like your searchindex is not up to date for whatever reason.  
Rebuild your searchindex and you should be good.

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### Author: ![system](https://community.zammad.org/uploads/default/original/1X/5c5afaea2d23f811dbec33cd4edb02fa29d3262f.png) [@system](https://community.zammad.org/u/system)
#### Post date: [May 26, 2022, 10:38am UTC](https://community.zammad.org/t/zammad-error-when-try-find-information-of-a-user/8350/3 "2022-05-26T10:38:31Z")

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