Zammad error in data privacy

Hi, please anybody can help me i have this message in “DATA PRIVACY” here appearme a Failed Tasks how this picture

image

image

Please anybody can help me.

No.
Your Zammad version is unknown.

If you’re not on 4.1 please update and try again.
There were a lot of bug fixes regarding data privacy.

Hi @MrGeneration I update the system to 4.1.x but apperme this messages:

ERROR INITIAL

HEALTH CHECK TOKEN

CHAT

FAIL TASK

So I did test that scenario and can’t reproduce it on a latest 4.1 (as of today).
Surely this doesn’t help you so you can find the relevant console commands fitting YOUR environment only - everyone else finding this: Dangerzone, don’t run these commands if you don’t understand them.

Dangerzone

Run in a rails console:

Chat::Session.where(user_id: DataPrivacyTask.find(41).deletable_id).destroy_all
User.find(DataPrivacyTask.find(41).deletable_id).destroy
DataPrivacyTask.find(41).destroy

This removes all affected Chat Sessions of the user in question, removes the user and kills the stuck privacy task.

Again, super specific for your particular system.

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