Hi, please anybody can help me i have this message in “DATA PRIVACY” here appearme a Failed Tasks how this picture
Please anybody can help me.
Hi, please anybody can help me i have this message in “DATA PRIVACY” here appearme a Failed Tasks how this picture
Please anybody can help me.
No.
Your Zammad version is unknown.
If you’re not on 4.1 please update and try again.
There were a lot of bug fixes regarding data privacy.
Hi @MrGeneration I update the system to 4.1.x but apperme this messages:
ERROR INITIAL
HEALTH CHECK TOKEN
CHAT
FAIL TASK
So I did test that scenario and can’t reproduce it on a latest 4.1 (as of today).
Surely this doesn’t help you so you can find the relevant console commands fitting YOUR environment only - everyone else finding this: Dangerzone, don’t run these commands if you don’t understand them.
Run in a rails console:
Chat::Session.where(user_id: DataPrivacyTask.find(41).deletable_id).destroy_all
User.find(DataPrivacyTask.find(41).deletable_id).destroy
DataPrivacyTask.find(41).destroy
This removes all affected Chat Sessions of the user in question, removes the user and kills the stuck privacy task.
Again, super specific for your particular system.
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