Zammad email channel doesn't work


  • Used Zammad version: 5.3.1
  • Used Zammad installation type: (source, package, docker-compose, …) source
  • Operating system: CentOS8
  • Browser + version: Chrome Version 109.0.5414.120

Expected behavior:

  • Email Channel should send emails as per triggers post channel creation and should show green on outbound channel

Actual behavior:

  • Email Channel created but inbound and outbound status shows yellow even after adding the respective email id in groups and email channel

Steps to reproduce the behavior:

  • run command zammad run rails r “Channel.create(area: ‘Email::Account’, options: { inbound: { adapter: ‘null’, options: {} }, outbound: { adapter: ‘sendmail’ } }, active: true, preferences: { editable: false }, updated_by_id: 1, created_by_id: 1)” on linux VM
  • This should create an email account with inbound channel as yellow and outbound channel as green but it shows yellow for both even after trying multiple times.

That channel has an email address?
What does your production.log tell?

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