Zammad dosent convert Mails with more than 22MB

Technical assistance
1

Infos:

  • Used Zammad version: 6.2.0

  • Used Zammad installation type: package

  • Operating system: Ubuntu 20.04 LTS

  • Browser + version: Chrome, Opera, Firefox

  • Microsoft365 connecteted, creating tickets from Outlook Mails

  • Used MariaDB, Max_allowed_packet = 64M

  • Zammad settings maximum Mail size = 50MB

  • Ive checked all the possible DB conifg files ant set the packet size to 64M

Expected behavior:

  • Mails with attachments larger than 22MB should get converted into a ticket.

Actual behavior:

  • Mails with attachments larger than 22MB dosent get converted into a ticket.
    If its created in Zammad it works perfectly but Oultook Mails dosent get convertet with larger attachments.

Steps to reproduce the behavior:

  • Creat new Mail in Oultook with 24MB .MOV file to the mail address thats set up to convert tickets from the inbox to zammad
2

Channels => Email => Settings

Also: upgrade your instance.

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3

Hi,

the Maximum Emial Size is already set, i updatet my system to 6.4 but the problem remains. Also i found this in the logs:

  • emails that could not be processed: 15
  • Channel: Email::Notification out Can’t use Channel::Driver::Sendmail: #<Errno::ENOENT: No such file or directory - /usr/sbin/sendmail>

I dont know why it is trying to use sendmail, because i already have ms365 with smtp

4

Woops, sorry, I completely read over that in your initial post.