Zammad + CheckMK - Set the customer for specific Hosts/Services

[DoktorBen]

Infos:

• Used Zammad version: 5.2.x
• Used Zammad installation type: docker-compose
• Operating system: Debian 11
• Browser + version: all…

Expected behavior:

The Notification Script (or API) should be able open the ticket for a specific customer.

Actual behavior:

Automatic opening & closing ticket is working. But it does not set the customer.

Steps to reproduce the behavior:

cat zammad-service
#!/bin/bash

curl -X POST -F "event_id=$NOTIFY_SERVICEPROBLEMID" -F "host=$NOTIFY_HOSTNAME" -F "service=$NOTIFY_SERVICEDESC" -F "state=$NOTIFY_SERVICESTATE" -F "text=$NOTIFY_SERVICEOUTPUT" -F "customer=Zammad Foundation" -F "group=CheckMK" https://ticket.example.com/api/v1/integration/check_mk/1dc7c248d90dff...2ebc9b9ded041

The Group is set correctly - but I have a couple of services/hosts where I would like to open assign it directly to the customer.

[MrGeneration]

As mentioned in the documentation ( API Reference — Zammad documentation ) you cannot override the tickets customer.

[DoktorBen]

Are there any other ways to set the customer?

[MrGeneration]

Via API or trigger, yes.

[DoktorBen]

thank you - but on which condition?

[MrGeneration]

I can’t answer that question because it depends on your environment and what you do.
The documentation and I can give hints and directions, but we can’t do the planning and configuration for you.