# Zammad AI implementation
**URL:** https://community.zammad.org/t/zammad-ai-implementation/19664
**Category:** Technical assistance
**Created:** [February 24, 2026, 10:38am UTC](https://community.zammad.org/t/zammad-ai-implementation/19664 "2026-02-24T10:38:45Z")
**Posts on this page:** 8
**Page:** 1
### Author:  [@felix\_mail](https://community.zammad.org/u/felix_mail)
#### Post date: [February 24, 2026, 10:38am UTC](https://community.zammad.org/t/zammad-ai-implementation/19664/1 "2026-02-24T10:38:45Z")
Hi,
I was wondering if there is any information available how the Zammad AI will be implemented? As far as I understand it will be a kind of framework where you can use Zammad’s solution or another model. But does anyone know how you can implement other models? Will this be realised via API? I wasn’t able to find anything regarding this in the notes. Maybe I have missed something.
All the best, Felix
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### Author:  [@dominikklein](https://community.zammad.org/u/dominikklein)
#### Post date: [February 24, 2026, 12:53pm UTC](https://community.zammad.org/t/zammad-ai-implementation/19664/2 "2026-02-24T12:53:34Z")
You could take a look at [Zammad AI. Free choice of LLM. For secure customer support.](https://zammad.com/en/product/artificial-intelligence)
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### Author:  [@felix\_mail](https://community.zammad.org/u/felix_mail)
#### Post date: [February 24, 2026, 1:44pm UTC](https://community.zammad.org/t/zammad-ai-implementation/19664/3 "2026-02-24T13:44:57Z")
HI Dominik,
thank you very much. I did that already, but couldn’t find the answers to my question. I then wanted to register for the release event, but unfortunately that is already fully booked.
With kind regards
Felix
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### Author:  [@dominikklein](https://community.zammad.org/u/dominikklein)
#### Post date: [February 24, 2026, 1:56pm UTC](https://community.zammad.org/t/zammad-ai-implementation/19664/4 "2026-02-24T13:56:14Z")
But what is the detailed question? You can use in the end every provider in the list and the models that are supported for these providers:
> **[Provider — Zammad Admin Documentation documentation](https://admin-docs.zammad.org/en/pre-release/ai/provider.html)**
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### Author:  [@felix\_mail](https://community.zammad.org/u/felix_mail)
#### Post date: [February 24, 2026, 2:03pm UTC](https://community.zammad.org/t/zammad-ai-implementation/19664/5 "2026-02-24T14:03:22Z")
Thank you so much Dominik, that is the answer I was looking for and the document I could not find!
Have a great day!
Felix
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### Author:  [@YetAnotherGerrit](https://community.zammad.org/u/YetAnotherGerrit)
#### Post date: [February 24, 2026, 4:48pm UTC](https://community.zammad.org/t/zammad-ai-implementation/19664/6 "2026-02-24T16:48:25Z")
> [@felix\_mail](#):
>
> I then wanted to register for the release event, but unfortunately that is already fully booked.
Should be possible again. If not, let us know.
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### Author:  [@felix\_mail](https://community.zammad.org/u/felix_mail)
#### Post date: [February 25, 2026, 2:29pm UTC](https://community.zammad.org/t/zammad-ai-implementation/19664/7 "2026-02-25T14:29:51Z")
Thank you Gerrit, it now works!
Kind regards Felix
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### Author:  [@system](https://community.zammad.org/u/system)
#### Post date: [March 4, 2026, 2:30pm UTC](https://community.zammad.org/t/zammad-ai-implementation/19664/8 "2026-03-04T14:30:00Z")
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