### Author:  [@Stubenhocker](https://community.zammad.org/u/Stubenhocker)
#### Post date: [July 27, 2022, 5:54pm UTC](https://community.zammad.org/t/working-with-multiple-browser-tabs/8807/23 "2022-07-27T17:54:43Z")
I’ve created a PR for that here, as I think it might be a useful addition in general.
>
>
> Hi! :smile:
>
> I've implemented a ticket linking functionality to Zammad as req…uested in this \[community forum post\](https://community.zammad.org/t/open-detail-page-for-ticket-with-ticket-number-via-url/9197).
>
> Visiting #ticket/number/xxxxx automatically redirects to the correct zoom view.
>
>
> I wasn't able to test my tests as I don't have Selenium set up, hope they work as expected. :sweat\_smile:
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### Author:  [@Martin-Bonn](https://community.zammad.org/u/Martin-Bonn)
#### Post date: [August 19, 2022, 1:16pm UTC](https://community.zammad.org/t/working-with-multiple-browser-tabs/8807/24 "2022-08-19T13:16:50Z")
Just FYI: Installed it, works great. Thanks! 🙂
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### Author:  [@richie\_77](https://community.zammad.org/u/richie_77)
#### Post date: [August 23, 2022, 7:12am UTC](https://community.zammad.org/t/working-with-multiple-browser-tabs/8807/25 "2022-08-23T07:12:51Z")
> [@bur](#):
>
> We are getting a lot Ticket Changes per mail. It’s easier to copy the ticket# from the mail and search for it in zammad, than clicking on the “open in zammad” link that causes a “you already have an open session”.
The same problem is in Zammad itself. I’ve tested around with the chat, if you store the chat conversation as a ticket, then only a link to the chat is stored. If you click on the link inside this ticket, it opens in a new tab and the other tab gets disconnected.
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### Author:  [@bitshift](https://community.zammad.org/u/bitshift)
#### Post date: [August 28, 2022, 10:30am UTC](https://community.zammad.org/t/working-with-multiple-browser-tabs/8807/26 "2022-08-28T10:30:58Z")
Hi. Currently installed it in our (also agent-only) production setup with Zammad 5.2.1. Works like charm (It is _really_ useful to force one and only Browser Tab with one and only active Zammad when clicking on Ticket links in other applications). **Thank you so much**.
We really tried to break the package’s expected behavior … but it simply worked reliably so far :-D. Hope that gets into the core (at least as option). 😃 Will test with Common Users (and not only agents) in a lab instance soon.
_Edit: Typos_
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### Author:  [@fthommen](https://community.zammad.org/u/fthommen)
#### Post date: [September 5, 2022, 5:10pm UTC](https://community.zammad.org/t/working-with-multiple-browser-tabs/8807/27 "2022-09-05T17:10:16Z")
Works just fine @Stubenhocker . Thanks a lot to have found this solution to one of the few real nuisances of Zammad. And even w/o any deep changes to Zammad 🙂
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### Author:  [@PepsiMan](https://community.zammad.org/u/PepsiMan)
#### Post date: [October 17, 2022, 3:57pm UTC](https://community.zammad.org/t/working-with-multiple-browser-tabs/8807/28 "2022-10-17T15:57:37Z")
How do I install it on Windows?
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### Author:  [@MrGeneration](https://community.zammad.org/u/MrGeneration)
#### Post date: [October 17, 2022, 3:58pm UTC](https://community.zammad.org/t/working-with-multiple-browser-tabs/8807/29 "2022-10-17T15:58:47Z")
Zammad doesn’t support windows as server runtime environment.
As this is a technical question of whatever direction, please use your own thread for that.
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### Author:  [@Rikuhak](https://community.zammad.org/u/Rikuhak)
#### Post date: [February 1, 2023, 8:32am UTC](https://community.zammad.org/t/working-with-multiple-browser-tabs/8807/30 "2023-02-01T08:32:50Z")
Just created an account just to say THANK YOU! 🙂 🔥
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### Author:  [@colesnicov](https://community.zammad.org/u/colesnicov)
#### Post date: [February 7, 2023, 2:06pm UTC](https://community.zammad.org/t/working-with-multiple-browser-tabs/8807/31 "2023-02-07T14:06:45Z")
Hello @Stubenhocker,
after upgrading to Zammad 5.3 your plugin isn’t working anymore ☹
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### Author:  [@Stubenhocker](https://community.zammad.org/u/Stubenhocker)
#### Post date: [February 7, 2023, 7:25pm UTC](https://community.zammad.org/t/working-with-multiple-browser-tabs/8807/32 "2023-02-07T19:25:47Z")
I’ll check it out!
I’m slowly beginning to realize my mistake of posting about my addon in this thread directly rather than making a new post and linking to it, I didn’t intend to hijack the conversation ongoing here. Sorry!
For future discussions regarding the addon it’s probably best to just have it’s dedicated thread now here:
> [@One Tab Only Addon](https://community.zammad.org/t/one-tab-only-addon/10891):
>
> Hello! smile Coming from [Working with Multiple Browser Tabs - #31 by colesnicov](https://community.zammad.org/t/working-with-multiple-browser-tabs/8807/31), to reduce the offtopic conversation from going there, I’m going to create a new post for the “one tab only” addon here again: This addon is a change I’ve added to our instance of Zammad. It is a javascript snippet which ensures only one tab is of Zammad is ever open at a time. It solves directly opening links from other chat platforms. It does so by sending out a window message with the current url to any other…
@colesnicov Please post details with what exact version of Zammad you’re using and if there are any errors reported in the console in the thread above or open a new issue in the [addons github repo](https://github.com/Stubenhocker1399/zammad-addon-one-tab-only/issues).
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### Author:  [@AndreKR](https://community.zammad.org/u/AndreKR)
#### Post date: [April 2, 2023, 12:45am UTC](https://community.zammad.org/t/working-with-multiple-browser-tabs/8807/33 "2023-04-02T00:45:02Z")
What’s the recommended workflow with Zammad when you get sent a link to a ticket by chat?
Frankly I find this “one tab only” idea bizarre, especially when trying to copy/paste from one ticket on one screen to another ticket on another screen.
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### Author:  [@YetAnotherGerrit](https://community.zammad.org/u/YetAnotherGerrit)
#### Post date: [April 2, 2023, 9:40am UTC](https://community.zammad.org/t/working-with-multiple-browser-tabs/8807/34 "2023-04-02T09:40:26Z")
Hi Andre, I never copy&paste the link to a ticket to my colleagues. I instead copy&paste the ticket hook to them. Or some of my colleagues go fancy and use the shift+ctrl+2xdot shortcut to copy the ticket information into the clipboard. This will have the ticket id and the ticket title in it. I just drop the ticket id into my search, instead of pasting the link to my browser.
See [Keyboard Shortcuts — Zammad (for Agents) documentation](https://user-docs.zammad.org/en/latest/advanced/keyboard-shortcuts.html) for more information on that shortcut.
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### Author:  [@AndreKR](https://community.zammad.org/u/AndreKR)
#### Post date: [April 3, 2023, 2:57am UTC](https://community.zammad.org/t/working-with-multiple-browser-tabs/8807/36 "2023-04-03T02:57:02Z")
I don’t quite follow. Who are you quoting?
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### Author:  [@MrGeneration](https://community.zammad.org/u/MrGeneration)
#### Post date: [April 3, 2023, 9:09am UTC](https://community.zammad.org/t/working-with-multiple-browser-tabs/8807/37 "2023-04-03T09:09:27Z")
I’ve removed that post due to off topic and unclear quotation.
Please use own threads if you have technical questions.
It doesn’t help the matter of this thread nor speeds it up at all.
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### Author:  [@system](https://community.zammad.org/u/system)
#### Post date: [April 24, 2023, 7:31am UTC](https://community.zammad.org/t/working-with-multiple-browser-tabs/8807/38 "2023-04-24T07:31:58Z")
This topic was automatically closed after 416 days. New replies are no longer allowed.
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### Author:  [@MrGeneration](https://community.zammad.org/u/MrGeneration)
#### Post date: [January 27, 2025, 11:10am UTC](https://community.zammad.org/t/working-with-multiple-browser-tabs/8807/39 "2025-01-27T11:10:44Z")
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### Author:  [@Hardy](https://community.zammad.org/u/Hardy)
#### Post date: [January 16, 2026, 1:02pm UTC](https://community.zammad.org/t/working-with-multiple-browser-tabs/8807/40 "2026-01-16T13:02:35Z")
Hello,
as a user, I have a large problem with Zammad not being able to be open in two windows with the risk of losing content typed, but not saved.
It is a pretty common scenario that you write a KB article, and have a ticket open at the same time, where you copy things from, or even work in as well.
It is highly annoying that content is lost when not saved. And for me as a user it is of not interest why this is so. Zammad is the only application I ever had in my fingers where such a copy and paste is so extremely risky.
So, please, find a practicable way to allow this pretty normal workflows.
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### Author:  [@dominikklein](https://community.zammad.org/u/dominikklein)
#### Post date: [January 18, 2026, 3:55pm UTC](https://community.zammad.org/t/working-with-multiple-browser-tabs/8807/41 "2026-01-18T15:55:20Z")
The new Desktop-UI will allow multiple browser tabs.
But for now switchting between a ticket and the current knowledge base article should also not be a real problem.
When you write a knowledge base article, and you switch via the Zammad taskbar to an open ticket and copy something, then you can click again on the knowledge base navigation entry, and you should be back to the last open knowledge base article without any data loss (important is no browser reloads during these steps, which are normally not needed).
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### Author:  [@mkduew](https://community.zammad.org/u/mkduew)
#### Post date: [May 20, 2026, 9:24am UTC](https://community.zammad.org/t/working-with-multiple-browser-tabs/8807/43 "2026-05-20T09:24:22Z")
This functionality is generally considered standard in modern web applications and SaaS platforms. Working with multiple browser tabs without conflicts or unexpected behavior is an expected baseline for usability today.
Many widely used tools already handle this reliably, so it would be highly beneficial if Zammad aligned with these common web standards. Ensuring consistent multi-tab support would significantly improve the user experience, especially in real-world workflows where parallel processing is essential.
I would strongly encourage prioritizing this topic and implementing a solution that reflects established best practices in web application behavior.
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