When update a ticket the answer is not appearing


When agent is updating a ticket the customer can’t see on the web interface the answer just a line indicating that the ticket was updated.



If you are a Zammad Support or hosted customer and experience a technical issue, please refer to: support@zammad.com using your zammad-hostname / or company contract.

  • Used Zammad version:
  • Used Zammad installation source: (source, package, …)
  • Operating system:
  • Browser + version:

Expected behavior:

Actual behavior:

Steps to reproduce the behavior:

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Beside of that it would be interesting to know if this always happens or after some time, what hardware ressources your server has and if there are any other issues.

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