When update a ticket the answer is not appearing

Technical assistance
1

Hello,

When agent is updating a ticket the customer can’t see on the web interface the answer just a line indicating that the ticket was updated.

Regards

Infos:

Important:
If you are a Zammad Support or hosted customer and experience a technical issue, please refer to: support@zammad.com using your zammad-hostname / or company contract.

  • Used Zammad version:
  • Used Zammad installation source: (source, package, …)
  • Operating system:
  • Browser + version:

Expected behavior:

Actual behavior:

Steps to reproduce the behavior:

2

Please fill in the missing information regarding your system (“INFOS”).
Those information are required to help you.

Beside of that it would be interesting to know if this always happens or after some time, what hardware ressources your server has and if there are any other issues.

3

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