First things first.
Please consider upgrading to Zammad 4.1 ASAP because you’re prune to security issues.
That’s not possible.
Either use external tools like e.g. Grafana or poll Zammads API to get all the required information you need.
This would also allow you to automate things a bit more.
Note that for decent Grafana KPIs Zammad 4.x is required.
Thank you Marcel! I will try this.
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