When adding new ticket it is not possible to choose from customer

Technical assistance
1

Infos:

  • Used Zammad version: 6.0.0-1686825303.79954d1a.jammy
  • Used Zammad installation type: (source, package, docker-compose, …) source
  • Operating system: Win 10 19045.2846 22H2
  • Browser + version: Edge 114.0.1823.79

Expected behavior:

When adding a ticket one should be able to choose from existing customers

Actual behavior:

No list is provided.
When adding the customer again,
Message is displayed: “E-Mail already exists”

Steps to reproduce the behavior:

Adding a new ticket with the “+” at the left bottom corner.
Entering any information and then trying to choose customer.
Same behavior with phone (in or out) and E-mail.

PS. Sorry for being very new to this. Only using GUI to configure.
Regards.

2

It sounds like ElasticSearch not running. What does it say when you run

systemctl status elasticsearch

1 Like
3

Will come back to you. Apparently there is some disk problem. Waiting for a fix…

4

It says: Active (running)

5

Did you not just connect Zammad to Elasticsearch but also run the reindex successfully?
https://docs.zammad.org/en/latest/install/elasticsearch.html#step-3-connect-zammad

6

Rebuild was done.
Same behavior.

7

Then it’s time for production.log sorry. Something doesn’t seem to be right.

8

Try this:

/usr/share/elasticsearch/bin/elasticsearch-plugin remove ingest-attachment

/usr/share/elasticsearch/bin/elasticsearch-plugin install ingest-attachment

systemctl restart elasticsearch

9

OP claimed that the reindex was successful. This wouldn’t be successful if the ingest-attachment doesn’t fit.

10

Production log

11

@Jueansch due to this log, your Elasticsearch is not up & running.

12

OK. Stopped and restart service. Issue solved.

13

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