# Whatsapp integration, no incoming messages

**URL:** https://community.zammad.org/t/whatsapp-integration-no-incoming-messages/19152
**Category:** Technical assistance
**Created:** [November 26, 2025, 4:56pm UTC](https://community.zammad.org/t/whatsapp-integration-no-incoming-messages/19152 "2025-11-26T16:56:56Z")
**Posts on this page:** 1
**Showing post:** 13

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### Author: ![dominikklein](https://community.zammad.org/user_avatar/community.zammad.org/dominikklein/32/8144_2.png) [@dominikklein](https://community.zammad.org/u/dominikklein)
#### Post date: [February 5, 2026, 10:17pm UTC](https://community.zammad.org/t/whatsapp-integration-no-incoming-messages/19152/13 "2026-02-05T22:17:54Z")

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In our tests, it was normally no big problem when you have a verified Meta Business Account. And important is also that the number is not already used in another WhatsApp Business context.

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_[View the full topic](https://community.zammad.org/t/whatsapp-integration-no-incoming-messages/19152)._