What is the variable of agent who replies

Technical assistance
1

Hi,

I found variable name of ticket owner…

ticket.owner.firstname
ticket.owner.lastname

If an owner has not been selected, what is the variable name of person who replies?

Thank you

2

The following variables should fit your need:

#{article.created_by.firstname}

#{article.created_by.lastname}

1 Like
3

Thank you so much. :slight_smile:

4

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