What are the differences between the different 'mask' types

Hi all,

This feels like a really stupid question, which is why I’ve searched the documentaion to no avil, sorry in advance!

I’m looking to create my Core Workflows, but cant for the life of me see any detail on what the different masks mean?

Creation mask (thats there twice?)
Edit mask
Overview bulk mask

Thank you,

Hey @adamj84,

Creation mask (thats there twice?)

That sounds like a bug that has been already fixed in the beta. What version are you running?
If you’re not running the latest stable please change that.

If that’s not helping please make sure to fill out the required information this platform is asking for when creating a technical assistance thread. Seems like you have “overlooked” this.


  • Used Zammad version:
  • Used Zammad installation type: (source, package, docker-compose, …)
  • Operating system:
  • Browser + version:

Expected behavior:

Actual behavior:

Steps to reproduce the behavior:


This topic was automatically closed 120 days after the last reply. New replies are no longer allowed.