Webhooks not working

Technical assistance
1

Infos:

  • Used Zammad version: 6.4.0-1731502166.7fd61b3b.bookworm
  • Used Zammad installation type: package
  • Operating system: Debian 12
  • Browser + version: Firefox 132.0.1

Expected behavior:

  • Webhooks for Slack and Rocket.chat notifications should be triggered upon ticket creation.

Actual behavior:

  • Webhooks not triggered.

Steps to reproduce the behavior:

  • Create a new ticket. No notification sent to Slack / rocket.chat webhooks.

Hey everyone,
I’m trying to use webhooks to send notifications to a Slack and rocket.chat channel but it’s not working. To make sure my trigger is working, I’ve tested adding an automated note to any new ticket and it’s working.
What can I do to solve this ?

Here is how the trigger is set :

image
image690×897 38.6 KB

Thank you for your help !

2

Here is the error I get from production.log :
(queue= FAILED (0 prior attempts) with NoMethoddefault) FAILED (0 prior attempts) with NoMethodError: undefined method `’ for nil:NilClass

Any clue ?

3

New update after some testing following this Github issue : Pre-defined Microsoft Teams webhook fails with NoMethodError: undefined method `[]' for nil:NilClass · Issue #5410 · zammad/zammad · GitHub

It gave me a hint regarding French language : just changed system default to english and webhooks are now working so something maybe broken dealing with French language in notifications.

2 Likes
4

Oh wow, mean one. Nice find!