- Used Zammad version: 4.1.x
- Used Zammad installation type: source
- Operating system: linux
- Browser + version: chrome
- When replying a ticket or changing its status (among other examples), a webhook payload should include a timestamp that represents the latest updates made.
- The webhook payload won’t include such information regardless of the field name. If a article is not generated or attached, there is no way to figure the actual timestamp of the action that actually triggered the webhook to be sent. The very same happens for the user that performed such action on the ticket’s payload.
- Create a webhook to a remote endpoint
- Create a generic trigger to the webhook
- Create a ticket
- Respond a ticket
- Change the ticket status
I understand (by reading around) that this might not be the way Zammad works by default or by design, but it would be greatly appreciated if you could point to a way to do that as it is a key information to most notifications.
BTW, email notifications WILL work just fine and will actually send the correct timestamps and agent information.
I really appreciate any insights on this front.