# Webhook Microsoft Teams

**URL:** https://community.zammad.org/t/webhook-microsoft-teams/5823
**Category:** Technical assistance
**Created:** [December 3, 2020, 1:47pm UTC](https://community.zammad.org/t/webhook-microsoft-teams/5823 "2020-12-03T13:47:01Z")
**Posts on this page:** 5
**Page:** 1

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### Author: ![Shingazi](https://community.zammad.org/user_avatar/community.zammad.org/shingazi/32/3563_2.png) [@Shingazi](https://community.zammad.org/u/Shingazi)
#### Post date: [December 3, 2020, 1:47pm UTC](https://community.zammad.org/t/webhook-microsoft-teams/5823/1 "2020-12-03T13:47:01Z")

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Hi,

I updated to Zammad 3.6 today and tried to setup a webhook with Microsoft Teams.  
I guess the webhook is not working with Microsoft Teams?  
Getting following error after the last timeout try:  
Error performing TriggerWebhookJob (Job ID: \_removed\_job\_id)  
from DelayedJob(default) in 401.75ms: TriggerWebhookJob::RequestError (TriggerWebhookJob::RequestError):

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### Author: ![YosefAdPro](https://community.zammad.org/user_avatar/community.zammad.org/yosefadpro/32/1670_2.png) [@YosefAdPro](https://community.zammad.org/u/YosefAdPro)
#### Post date: [December 3, 2020, 10:29pm UTC](https://community.zammad.org/t/webhook-microsoft-teams/5823/2 "2020-12-03T22:29:44Z")

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Mictosoft Teams are currently not supported.

> <https://github.com/zammad/zammad/issues/3218>
>
> \### Infos:
> 
> \* Used Zammad version: 3.5
> \* Installation method (source, package, .….): any
> \* Operating system: any
> \* Database + version: any
> \* Elasticsearch version: any
> \* Browser + version: any
> \* Note: This enhancement originally comes from one of several feature requests on our \[community\](https://community.zammad.org/t/integration-of-microsoft-teams/1409). Please don't use this issue for discussion.\*
> \* T#1083667
> 
> 
> \### Desired behavior:
> 
> It should easily be possible to add microsoft teams as a notification.
> 
> Push messages (mainly ticket information) depending on their state to a specific Teams channel.
> 
> More information regarding Slack can be found here:
> https://admin-docs.zammad.org/en/latest/system/integrations/slack.html
> 
> !\[image\](https://user-images.githubusercontent.com/6549061/94259410-b47eaa80-ff2e-11ea-9e93-0914310e78fb.png)
> 
> For this, we want to use the new pre-defined webhooks (like we do for Slack, Mattermost and RocketChat).
> 
> Example for Microsoft Teams:
> 
> !\[Image\](https://user-images.githubusercontent.com/5445094/232788594-12273a3a-9cec-4bf7-a2c3-6266967b17ba.png)
> 
> 
> 
> \### Actual behavior:
> 
> Currently, Zammad doesn't provide Microsoft Teams support for notifications.

The webhook added in version 3.6 is raw information, and you should handle the information that zammad sends.

After you get a zammad webhook you can do with the data whatever you want, and also throw them on to Microsoft teams.

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### Author: ![Shingazi](https://community.zammad.org/user_avatar/community.zammad.org/shingazi/32/3563_2.png) [@Shingazi](https://community.zammad.org/u/Shingazi)
#### Post date: [December 4, 2020, 8:54am UTC](https://community.zammad.org/t/webhook-microsoft-teams/5823/3 "2020-12-04T08:54:43Z")

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Thanks for your reply. That’s what i thought but i guess it somehow errors.  
Is it because i am not using a “HMAC-SHA1 SIGNATURE TOKEN” or not even ticking SSL?  
I tried it with ssl on/off and still not working 🙂

Maybe someone got it working with a ms-teams channel, would be nice to know the way you did it - if it’s working.

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### Author: ![MrGeneration](https://community.zammad.org/user_avatar/community.zammad.org/mrgeneration/32/9260_2.png) [@MrGeneration](https://community.zammad.org/u/MrGeneration)
#### Post date: [December 22, 2020, 9:47am UTC](https://community.zammad.org/t/webhook-microsoft-teams/5823/4 "2020-12-22T09:47:44Z")

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How is Microsoft supposed to understand the Payload you’re dropping them?  
Of course trigger based webhooks are Zammads RAW-Data which means you’ll need something to make Microsoft understand it.

So now, what you want to do is not possible.

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### Author: ![system](https://community.zammad.org/uploads/default/original/1X/5c5afaea2d23f811dbec33cd4edb02fa29d3262f.png) [@system](https://community.zammad.org/u/system)
#### Post date: [April 21, 2021, 9:47am UTC](https://community.zammad.org/t/webhook-microsoft-teams/5823/5 "2021-04-21T09:47:50Z")

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