I’m looking for a way to embed the live chat functionality on a single “support” page on our website and allow the user to self-select a specific chat topic (or group?) so that the chat notification would be routed to a specific subset of available agents.
I know that I could embed separate live chat widgets with different
chatid on separate pages on our site and then the notifications would only be available to agents who have that topic set as “enabled” in their customer chat settings, but it seems a little clunky to have to create half a dozen different support pages on the site.
Has anyone found a way to do this without creating multiple pages?