Want ot setup this configuration to our enviroment

Technical assistance
1

Infos:

  • Used Zammad version: 6.5.1-1757685677.3b34f3d9.jammy
  • Used Zammad installation type: (Ubuntu)
  • Operating system:
  • Browser + version: Chrome/Latest

Expected behavior:

    1. Service Request Fulfillment Workflow
      Purpose: Handle standard service requests (access rights, equipment, software installations)
      Process Flow:
  • User submits request through self-service portal or email
  • Request validated against service catalog
  • Approval routing (if required) - auto-assigned to line manager or department head
  • Upon approval, ticket assigned to fulfillment team
  • Service delivered/provisioned
  • User notification and confirmation
  • Ticket closure

Key Roles: End Users, Approvers (Managers), IT Support Team

Actual behavior:

Steps to reproduce the behavior:

2

That’s already possible with Zammad. What is the Question?
Workflows + Triggers + Role Management

3

thanks found the solution of this