# Voice Message to ticket
**URL:** https://community.zammad.org/t/voice-message-to-ticket/1111
**Category:** Interesting for future roadmap
**Created:** [August 15, 2018, 7:08am UTC](https://community.zammad.org/t/voice-message-to-ticket/1111 "2018-08-15T07:08:39Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@mehrshid](https://community.zammad.org/u/mehrshid)
#### Post date: [August 15, 2018, 7:08am UTC](https://community.zammad.org/t/voice-message-to-ticket/1111/1 "2018-08-15T07:08:39Z")
We often receive feature requests… Our clients like to submit their tickets as a voice message that recorded by their cell phones. In fact they like easily describe the issue as a voice message the same as send voice message via Whatsapp/telegram to a friend.
Have fun.
Mehran
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### Author:  [@MrGeneration](https://community.zammad.org/u/MrGeneration)
#### Post date: [August 15, 2018, 7:30am UTC](https://community.zammad.org/t/voice-message-to-ticket/1111/2 "2018-08-15T07:30:10Z")
Do you want Zammad to create a tranciept or do you want Zammad to be able to play audio files and get feed with them?
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### Author:  [@Newan](https://community.zammad.org/u/Newan)
#### Post date: [August 15, 2018, 7:49am UTC](https://community.zammad.org/t/voice-message-to-ticket/1111/3 "2018-08-15T07:49:33Z")
> [@Voicemail link in call log](https://community.zammad.org/t/voicemail-link-in-call-log/664):
>
> Hello, not answering calls have the option to leave a voicemail, after that the telephone system call an event to create an link to the voicemail audio file. It is possible to write this link in the call log as an column for unanswerd calls, so the agent can open the voicemail direkt from zammad? an possible api call: curl -X POST --data “event=voicemail&callId=123456&direction=in&voicemailLink=8.8.8.8/voicemail/12345.wav” https://zammad\_instance/api/v1/sipgate/in thanks, Newan
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### Author:  [@mehrshid](https://community.zammad.org/u/mehrshid)
#### Post date: [August 15, 2018, 9:07am UTC](https://community.zammad.org/t/voice-message-to-ticket/1111/4 "2018-08-15T09:07:12Z")
> [@MrGeneration](#):
>
> tranciept
I want Zammad have a button that client press it and record a voice message and send it as attachment of body of ticket and in our side operator be able to click on the voice message attached and listen to it.
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### Author:  [@MrGeneration](https://community.zammad.org/u/MrGeneration)
#### Post date: [August 15, 2018, 11:55am UTC](https://community.zammad.org/t/voice-message-to-ticket/1111/5 "2018-08-15T11:55:31Z")
Thanks for clearification.
Just a “dumb” work around idea: Why not use a voice mailbox that sends the message via E-Mail to Zammad?
You can then download the audio file and listen to ist.
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### Author:  [@mehrshid](https://community.zammad.org/u/mehrshid)
#### Post date: [August 15, 2018, 1:49pm UTC](https://community.zammad.org/t/voice-message-to-ticket/1111/6 "2018-08-15T13:49:20Z")
Your welcome.
Clients like simple ways, Simply Press a button / talk (Describe the issue details ) / send, as currently select attachments and is optional for each ticket.
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### Author:  [@system](https://community.zammad.org/u/system)
#### Post date: [October 5, 2019, 11:08pm UTC](https://community.zammad.org/t/voice-message-to-ticket/1111/7 "2019-10-05T23:08:41Z")
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