- Used Zammad version: 3.6.0
- Used Zammad installation source: package
- Operating system: CentOS 7.9.2009
how can I limit the customer list based on groups, for users that are both agent and customers?
Let’s say that I have 4 different groups: IT, R&D, Support and external customers.
Users of IT, R&D and Support can be both agent (for the other groups, except of external customers) and customers.
If an R&D user would like to open a ticket for IT can view all the users. I think that probably it would be better to see the users of the same group (and prevent to see the external customers for example). Can I do that?
Also another thing that I think it would be useful is to set default customer to the current user, when opening a new ticket for an user that is both agent/customer