Variable Object


  • Used Zammad version: 3.6
  • Used Zammad installation source: (source, package, …) package
  • Operating system: Ubuntu 20.04
  • Browser + version: Firefox 81.0

I want to create a object for Tickets like owner_id cause we have up to 2 employees per Ticket and so we ne a option to choose 2 emplyees for a ticket. But i don’t know how i can make it and need help.

Zammad doesn’t allow you to have two ticket owners.
Even if you would setup such an object, it won’t bring any benefits for you.

but is it possible to create in a select object a variable where it takes the users of a rule like agent or admin?

No, this would need further logic which the core does not have.

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