# Using Microsoft Shared Mailbox for Ticketing
**URL:** https://community.zammad.org/t/using-microsoft-shared-mailbox-for-ticketing/15372
**Category:** Technical assistance
**Created:** [August 29, 2024, 4:53pm UTC](https://community.zammad.org/t/using-microsoft-shared-mailbox-for-ticketing/15372 "2024-08-29T16:53:59Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@reparto.it](https://community.zammad.org/u/reparto.it)
#### Post date: [August 29, 2024, 4:53pm UTC](https://community.zammad.org/t/using-microsoft-shared-mailbox-for-ticketing/15372/1 "2024-08-29T16:53:59Z")
- Used Zammad version: 6.3.1-1724933084.dd317496.jammy
- Used Zammad installation type: Package
- Operating system: Ubuntu 22.04.04 lts
- Browser + version: Microsoft Edge - latest version
### Expected behavior:
I would like that read an a shared mail of my microsoft exchange that not have a password.
i have already create OAuth app for zammad and it is configured but when i click add asked me for email and password that i don’t have, so there is a way to achieve this?
### Actual behavior:
can’t access to shared mail
### Steps to reproduce the behavior:
create OAuth \> Settings \> Microsoft365 \> Add
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### Author:  [@MrGeneration](https://community.zammad.org/u/MrGeneration)
#### Post date: [February 10, 2025, 11:39am UTC](https://community.zammad.org/t/using-microsoft-shared-mailbox-for-ticketing/15372/2 "2025-02-10T11:39:24Z")
Yes there is. You can configure passwords for those mailboxes and login to them during the auhtentication phase.
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### Author:  [@system](https://community.zammad.org/u/system)
#### Post date: [February 5, 2026, 11:39am UTC](https://community.zammad.org/t/using-microsoft-shared-mailbox-for-ticketing/15372/3 "2026-02-05T11:39:58Z")
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