# Using article.variable to modify ticket title

**URL:** https://community.zammad.org/t/using-article-variable-to-modify-ticket-title/21381
**Category:** Technical assistance
**Created:** [October 12, 2026, 2:33pm UTC](https://community.zammad.org/t/using-article-variable-to-modify-ticket-title/21381 "2026-10-12T14:33:57Z")
**Posts on this page:** 3
**Page:** 1

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### Author: ![Denis](https://community.zammad.org/letter_avatar_proxy/v4/letter/d/5e9695/32.png) [@Denis](https://community.zammad.org/u/Denis)
#### Post date: [October 12, 2026, 2:33pm UTC](https://community.zammad.org/t/using-article-variable-to-modify-ticket-title/21381/1 "2026-10-12T14:33:57Z")

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### Infos:

- Used Zammad version: 7.1.3
- Used Zammad installation type: package
- Operating system: debian
- Browser + version: google chrome 151.0.7922.137

### Expected behavior:

- Title of the ticket changes to the value of variable #{last\_article.subject}

### Actual behavior:

- Title of the ticket changes to the string " #{last\_article / no such object} "

### Steps to reproduce the behavior:

- Add trigger with Execute changes on objects: Ticket - Title - #{last\_article.subject}

If I add trigger with Execute changes on objects: Note - Body - #{last\_article.subject}, it works as expected.

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### Author: ![MrGeneration](https://community.zammad.org/user_avatar/community.zammad.org/mrgeneration/32/9260_2.png) [@MrGeneration](https://community.zammad.org/u/MrGeneration)
#### Post date: [October 12, 2026, 3:12pm UTC](https://community.zammad.org/t/using-article-variable-to-modify-ticket-title/21381/2 "2026-10-12T15:12:02Z")

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> [@Denis](#):
>
> If I add trigger with Execute changes on objects: Note - Body - #{last\_article.subject}, it works as expected.

That makes sense, because articles contain a `subject` attribute, the ticket does not. Tickets only know the `title` attribute.

* * *

Side note, Zammad 7.2.2 is the current stable. Especially if your instance is available from the internet, update it now due to CVEs.

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<div class="post-metadata">

### Author: ![Denis](https://community.zammad.org/letter_avatar_proxy/v4/letter/d/5e9695/32.png) [@Denis](https://community.zammad.org/u/Denis)
#### Post date: [October 13, 2026, 8:03am UTC](https://community.zammad.org/t/using-article-variable-to-modify-ticket-title/21381/3 "2026-10-13T08:03:42Z")

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> [@MrGeneration](#):
>
> That makes sense, because articles contain a `subject` attribute, the ticket does not. Tickets only know the `title` attribute

Thank you for reply.

This still seems strange to me. Variable “last\_article.subject” is defined.

I can use it to set value of article attributes.

I can use it to set email notification parametrs.

But I cannot use it to change value of ticket attribute.

Is there any way to update title of ticket with the value of article attribute?