# user's status changes to inactive, the status becomes active again
**URL:** https://community.zammad.org/t/users-status-changes-to-inactive-the-status-becomes-active-again/14950
**Category:** Technical assistance
**Created:** [July 16, 2024, 3:33pm UTC](https://community.zammad.org/t/users-status-changes-to-inactive-the-status-becomes-active-again/14950 "2024-07-16T15:33:18Z")
**Posts on this page:** 5
**Page:** 1
### Author:  [@ElenaPari](https://community.zammad.org/u/ElenaPari)
#### Post date: [July 16, 2024, 3:33pm UTC](https://community.zammad.org/t/users-status-changes-to-inactive-the-status-becomes-active-again/14950/1 "2024-07-16T15:33:18Z")
- Used Zammad version: ?
- Used Zammad installation type: (source, package, docker-compose, …) ?
- Operating system: windows
- Browser + version: goolle
### Expected behavior:
- When the user’s impact is transferred to inactive status, it remains permanently
### Actual behavior:
- When a user’s status changes to inactive, the status becomes active again after some time.
### Steps to reproduce the behavior:
- Please tell me if this could be due to the response to the old ticket and its opening. For what other reasons could this be? How to make a user account completely inactive?
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### Author:  [@ElenaPari](https://community.zammad.org/u/ElenaPari)
#### Post date: [July 17, 2024, 7:54am UTC](https://community.zammad.org/t/users-status-changes-to-inactive-the-status-becomes-active-again/14950/2 "2024-07-17T07:54:19Z")
System
updated User Phone
updated User Active from ‘false’ → ‘true’
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### Author:  [@ElenaPari](https://community.zammad.org/u/ElenaPari)
#### Post date: [July 18, 2024, 12:35pm UTC](https://community.zammad.org/t/users-status-changes-to-inactive-the-status-becomes-active-again/14950/3 "2024-07-18T12:35:00Z")
This happens during LDAP synchronization
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### Author:  [@MrGeneration](https://community.zammad.org/u/MrGeneration)
#### Post date: [July 18, 2024, 12:43pm UTC](https://community.zammad.org/t/users-status-changes-to-inactive-the-status-becomes-active-again/14950/4 "2024-07-18T12:43:36Z")
You’ll have to exclude e.g. inactive LDAP users with the user filter. With this you won’t have to set an user to inactive in Zammad at all - it will happen with the sync.
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### Author:  [@system](https://community.zammad.org/u/system)
#### Post date: [July 13, 2025, 12:44pm UTC](https://community.zammad.org/t/users-status-changes-to-inactive-the-status-becomes-active-again/14950/5 "2025-07-13T12:44:17Z")
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