User list not show

Infos:

  • Used Zammad version: 3.0.X
  • Used Zammad installation source: from Source
  • Operating system: Cent OS 7
  • Browser + version: Google Chrome 75.0.3770.100

Expected behavior:

  • Normally when create or register new user, it will auto update on admin’s users list page.

Actual behavior:

  • List of user only show admin and test customer (nicole), activity stream said admin created new user and can examine it but still nothing updated on users list in admin view…

Server run echo :

$ ./runzm.sh
=> Booting Puma
=> Rails 5.1.7 application starting in production
=> Run rails server -h for more startup options
Puma starting in single mode…

  • Version 3.12.1 (ruby 2.4.4-p296), codename: Llamas in Pajamas
  • Min threads: 5, max threads: 30
  • Environment: production
  • Listening on tcp://0.0.0.0:3000
    Use Ctrl-C to stop
    2019-07-03T10:00:25Z:client(3175816777) request spool data > ‘2019-07-03T09:57:2 2Z’
    2019-07-03T10:00:25Z:client(3175816777) send spool to (user_id=3)
    2019-07-03T10:00:25Z:client(3175816777) send spool:sent event
    2019-07-03T10:00:30Z:client(9909640109) request spool data > ‘2019-07-03T09:56:5 5Z’
    2019-07-03T10:00:30Z:client(9909640109) send spool to (user_id=3)
    2019-07-03T10:00:30Z:client(9909640109) send spool to (user_id=3)
    2019-07-03T10:00:30Z:client(9909640109) send spool:sent event
    2019-07-03T10:00:31Z:client(1973986341) send broadcast from (9909640109) to (use r_id=3)
    2019-07-03T10:00:31Z:client(4074162192) send broadcast from (9909640109) to (use r_id=3)
    2019-07-03T10:00:31Z:client(7465470642) send broadcast from (9909640109) to (use r_id=3)
    2019-07-03T10:00:31Z:client(7696908335) send broadcast from (9909640109) to (use r_id=3)
    2019-07-03T10:00:31Z:client(6522436454) send broadcast from (9909640109) to (use r_id=3)
    2019-07-03T10:00:31Z:client(3177712523) send broadcast from (9909640109) to (use r_id=3)
    2019-07-03T10:00:31Z:client(1884519869) send broadcast from (9909640109) to (use r_id=3)
    2019-07-03T10:00:31Z:client(7729658650) send broadcast from (9909640109) to (use r_id=3)
    2019-07-03T10:00:31Z:client(9721316330) send broadcast from (9909640109) to (use r_id=3)
    2019-07-03T10:00:31Z:client(2277109134) send broadcast from (9909640109) to (use r_id=3)
    2019-07-03T10:00:31Z:client(6364181312) send broadcast from (9909640109) to (use r_id=3)
    2019-07-03T10:00:31Z:client(8933293558) send broadcast from (9909640109) to (use r_id=3)
    2019-07-03T10:00:31Z:client(1173024116) send broadcast from (9909640109) to (use r_id=3)
    2019-07-03T10:00:31Z:client(2140075431) send broadcast from (9909640109) to (use r_id=3)
    2019-07-03T10:00:31Z:client(9247275084) send broadcast from (9909640109) to (use r_id=3)
    2019-07-03T10:00:31Z:client(7643051018) send broadcast from (9909640109) to (use r_id=3)
    2019-07-03T10:00:31Z:client(1783221867) send broadcast from (9909640109) to (use r_id=3)
    2019-07-03T10:00:31Z:client(1671753431) send broadcast from (9909640109) to (use r_id=3)
    2019-07-03T10:00:31Z:client(8035871164) send broadcast from (9909640109) to (use r_id=3)
    2019-07-03T10:00:31Z:client(5759209688) send broadcast from (9909640109) to (use r_id=3)
    2019-07-03T10:00:31Z:client(9321240974) send broadcast from (9909640109) to (use r_id=3)
    2019-07-03T10:00:31Z:client(6825748784) send broadcast from (9909640109) to (use r_id=3)
    2019-07-03T10:00:31Z:client(4270579102) send broadcast from (9909640109) to (use r_id=3)
    2019-07-03T10:00:31Z:client(4683802532) send broadcast from (9909640109) to (use r_id=3)
    2019-07-03T10:00:31Z:client(8081402386) send broadcast from (9909640109) to (use r_id=3)
    2019-07-03T10:00:31Z:client(7668987889) send broadcast from (9909640109) to (use r_id=3)
    2019-07-03T10:00:31Z:client(7744430111) send broadcast from (9909640109) to (use r_id=3)
    2019-07-03T10:00:31Z:client(4948491722) send broadcast from (9909640109) to (use r_id=3)
    2019-07-03T10:00:31Z:client(9220865959) send broadcast from (9909640109) to (use r_id=3)
    2019-07-03T10:00:31Z:client(2019835177) send broadcast from (9909640109) to (use r_id=3)
    2019-07-03T10:00:31Z:client(9865959545) send broadcast from (9909640109) to (use r_id=3)
    2019-07-03T10:00:31Z:client(5847413481) send broadcast from (9909640109) to (use r_id=3)
    2019-07-03T10:00:31Z:client(7771315628) send broadcast from (9909640109) to (use r_id=3)
    2019-07-03T10:00:31Z:client(4153658851) send broadcast from (9909640109) to (use r_id=3)
    2019-07-03T10:00:31Z:client(2047328773) send broadcast from (9909640109) to (use r_id=3)
    2019-07-03T10:00:31Z:client(32288491) send broadcast from (9909640109) to (user_ id=3)
    2019-07-03T10:00:31Z:client(3175816777) send broadcast from (9909640109) to (use r_id=3)
    2019-07-03T10:00:31Z:client(9909640109) do not send broadcast to it self
    2019-07-03T10:00:48Z:client(8475190044) request spool with init data
    2019-07-03T10:00:48Z:client(8475190044) send spool to (user_id=3)
    2019-07-03T10:00:48Z:client(8475190044) send spool to (user_id=3)
    2019-07-03T10:00:48Z:client(8475190044) send spool to (user_id=3)
    2019-07-03T10:00:48Z:client(8475190044) send spool to (user_id=3)
    2019-07-03T10:00:48Z:client(8475190044) send spool to (user_id=3)
    2019-07-03T10:00:48Z:client(8475190044) send spool to (user_id=3)
    2019-07-03T10:00:48Z:client(8475190044) send spool to (user_id=3)
    2019-07-03T10:00:48Z:client(8475190044) send spool to (user_id=3)
    2019-07-03T10:00:48Z:client(8475190044) send spool to (user_id=3)
    2019-07-03T10:00:48Z:client(8475190044) send spool to (user_id=3)
    2019-07-03T10:00:48Z:client(8475190044) send spool to (user_id=3)
    2019-07-03T10:00:48Z:client(8475190044) send spool to (user_id=3)
    2019-07-03T10:00:48Z:client(8475190044) send spool to (user_id=3)
    2019-07-03T10:00:48Z:client(8475190044) send spool to (user_id=3)
    2019-07-03T10:00:48Z:client(8475190044) send spool to (user_id=3)
    2019-07-03T10:00:48Z:client(8475190044) send spool to (user_id=3)
    2019-07-03T10:00:48Z:client(8475190044) send spool to (user_id=3)
    2019-07-03T10:00:48Z:client(8475190044) send spool to (user_id=3)
    2019-07-03T10:00:48Z:client(8475190044) send spool to (user_id=3)
    2019-07-03T10:00:48Z:client(8475190044) send spool to (user_id=3)
    2019-07-03T10:00:48Z:client(8475190044) send spool to (user_id=3)
    2019-07-03T10:00:48Z:client(8475190044) send spool to (user_id=3)
    2019-07-03T10:00:48Z:client(8475190044) send spool to (user_id=3)
    2019-07-03T10:00:48Z:client(8475190044) send spool to (user_id=3)
    2019-07-03T10:00:48Z:client(8475190044) send spool to (user_id=3)
    2019-07-03T10:00:48Z:client(8475190044) send spool to (user_id=3)
    2019-07-03T10:00:48Z:client(8475190044) send spool to (user_id=3)
    2019-07-03T10:00:48Z:client(8475190044) send spool to (user_id=3)
    2019-07-03T10:00:48Z:client(8475190044) send spool to (user_id=3)
    2019-07-03T10:00:48Z:client(8475190044) send spool to (user_id=3)
    2019-07-03T10:00:48Z:client(8475190044) send spool to (user_id=3)
    2019-07-03T10:00:48Z:client(8475190044) send spool to (user_id=3)
    2019-07-03T10:00:48Z:client(8475190044) send spool to (user_id=3)
    2019-07-03T10:00:48Z:client(8475190044) send spool to (user_id=3)
    2019-07-03T10:00:48Z:client(8475190044) send spool to (user_id=3)
    2019-07-03T10:00:48Z:client(8475190044) send spool to (user_id=3)
    2019-07-03T10:00:48Z:client(8475190044) send spool:sent event
    2019-07-03T10:00:49Z:client(1973986341) send broadcast from (8475190044) to (use r_id=3)
    2019-07-03T10:00:49Z:client(4074162192) send broadcast from (8475190044) to (use r_id=3)
    2019-07-03T10:00:49Z:client(7465470642) send broadcast from (8475190044) to (use r_id=3)
    2019-07-03T10:00:49Z:client(7696908335) send broadcast from (8475190044) to (use r_id=3)
    2019-07-03T10:00:49Z:client(6522436454) send broadcast from (8475190044) to (use r_id=3)
    2019-07-03T10:00:49Z:client(3177712523) send broadcast from (8475190044) to (use r_id=3)
    2019-07-03T10:00:49Z:client(1884519869) send broadcast from (8475190044) to (use r_id=3)
    2019-07-03T10:00:49Z:client(7729658650) send broadcast from (8475190044) to (use r_id=3)
    2019-07-03T10:00:49Z:client(9721316330) send broadcast from (8475190044) to (use r_id=3)
    2019-07-03T10:00:49Z:client(2277109134) send broadcast from (8475190044) to (use r_id=3)
    2019-07-03T10:00:49Z:client(6364181312) send broadcast from (8475190044) to (use r_id=3)
    2019-07-03T10:00:49Z:client(8933293558) send broadcast from (8475190044) to (use r_id=3)
    2019-07-03T10:00:49Z:client(1173024116) send broadcast from (8475190044) to (use r_id=3)
    2019-07-03T10:00:49Z:client(2140075431) send broadcast from (8475190044) to (use r_id=3)
    2019-07-03T10:00:49Z:client(9247275084) send broadcast from (8475190044) to (use r_id=3)
    2019-07-03T10:00:49Z:client(7643051018) send broadcast from (8475190044) to (use r_id=3)
    2019-07-03T10:00:49Z:client(1783221867) send broadcast from (8475190044) to (use r_id=3)
    2019-07-03T10:00:49Z:client(1671753431) send broadcast from (8475190044) to (use r_id=3)
    2019-07-03T10:00:49Z:client(8035871164) send broadcast from (8475190044) to (use r_id=3)
    2019-07-03T10:00:49Z:client(5759209688) send broadcast from (8475190044) to (use r_id=3)
    2019-07-03T10:00:49Z:client(9321240974) send broadcast from (8475190044) to (use r_id=3)
    2019-07-03T10:00:49Z:client(6825748784) send broadcast from (8475190044) to (use r_id=3)
    2019-07-03T10:00:49Z:client(4270579102) send broadcast from (8475190044) to (use r_id=3)
    2019-07-03T10:00:49Z:client(4683802532) send broadcast from (8475190044) to (use r_id=3)
    2019-07-03T10:00:49Z:client(8081402386) send broadcast from (8475190044) to (use r_id=3)
    2019-07-03T10:00:49Z:client(7668987889) send broadcast from (8475190044) to (use r_id=3)
    2019-07-03T10:00:49Z:client(7744430111) send broadcast from (8475190044) to (use r_id=3)
    2019-07-03T10:00:49Z:client(4948491722) send broadcast from (8475190044) to (use r_id=3)
    2019-07-03T10:00:49Z:client(9220865959) send broadcast from (8475190044) to (use r_id=3)
    2019-07-03T10:00:49Z:client(2019835177) send broadcast from (8475190044) to (use r_id=3)
    2019-07-03T10:00:49Z:client(9865959545) send broadcast from (8475190044) to (use r_id=3)
    2019-07-03T10:00:49Z:client(5847413481) send broadcast from (8475190044) to (use r_id=3)
    2019-07-03T10:00:49Z:client(7771315628) send broadcast from (8475190044) to (use r_id=3)
    2019-07-03T10:00:49Z:client(4153658851) send broadcast from (8475190044) to (use r_id=3)
    2019-07-03T10:00:49Z:client(2047328773) send broadcast from (8475190044) to (use r_id=3)
    2019-07-03T10:00:49Z:client(32288491) send broadcast from (8475190044) to (user_ id=3)
    2019-07-03T10:00:49Z:client(3175816777) send broadcast from (8475190044) to (use r_id=3)
    2019-07-03T10:00:49Z:client(9909640109) send broadcast from (8475190044) to (use r_id=3)
    2019-07-03T10:00:49Z:client(8475190044) do not send broadcast to it self

and something at systemctl status elasticsearch : vendor preset disable… is it concerned?

I think it might be cause of elasticsearch but I don’t know what and where to check or diagnos…
Please help me, Thank you
With Respect
Nangi

If you have elasticsearch configured in Zammad, you need to enable and start elasticsearch and ensure that Zammad can reach it.
You will find information inside of the production.log of Zammad if it can’t connect to elasticsearch.

@MrGeneration
It’s kind a big log there, can you please give me a hint or scope for me to get start?
Here

Additional:
There’s no report of tickets too… That’s exactly point that data is not post to database properly.

I run rails console and execute User.find_by(email: ‘mymay<3’) and the return is nil but this user still have their card after i click on the name in activity stream

Any suggestion for me?
With Respect
Nangi

Please let us know what hardware specification your machine has (CPU, RAM, storage type).
While you’re at it, check how many delayed jobs you have: zammad run rails r 'p Delayed::Job.count'

Please note that this is not an email address. You won’t find the user that way.
When searching for this user, you might want to use "mymay<3" on console it will get difficult, because I don’t know where you exactly have that string living.

Architecture: x86_64
CPU op-mode(s): 32-bit, 64-bit
Byte Order: Little Endian
CPU(s): 2
On-line CPU(s) list: 0,1
Thread(s) per core: 1
Core(s) per socket: 1
Socket(s): 2
NUMA node(s): 1
Vendor ID: GenuineIntel
CPU family: 6
Model: 79
Model name: Intel® Xeon® CPU E5-2699 v4 @ 2.20GHz
Stepping: 1
CPU MHz: 2197.455
BogoMIPS: 4394.91
Hypervisor vendor: VMware
Virtualization type: full
L1d cache: 32K
L1i cache: 32K
L2 cache: 256K
L3 cache: 56320K
NUMA node0 CPU(s): 0,1

rails said 7

I reinstalled again and it work now so i don’t really know what could fix this problem… but i pretty sure if we can check what is wrong about these component would be very useful in the future :slight_smile:

1 Like

Please let us know when the issue appears again

@MrGeneration;
i had problem with elasticsearch and i solved it, but user list is empty in my case too, i cant see any user? i checked from database there are 2 users, one i created for admin and other is already was there (Nicole Braun).
what could cause the problem?

Please run zammad run rake searchindex:rebuild

i did but did not worked, so i thought elasticsearch will be a very problem for me, then i deleted it but it also deleted zammad :frowning: so all the problems droped for now :frowning:
thank you.