User cannot login after updating to latest zammad version


  • Used Zammad version: 5.2.3
  • Used Zammad installation type: via apt
  • Operating system: Ubuntu 20.04
  • Browser + version:

Expected behavior:

  • open zammad (helpdesk website)
  • enter credentials

Actual behavior:

  • Error message “Login failed. Have you double-checked your credentials and completed the email verification step?”

Steps to reproduce the behavior:

  • open zammad (helpdesk website)
  • enter credentials

After updating zammad we first have an error related to " CSRF Token". We have edited config files as mention in another forum by replacing $scheme with https and then we got the error above

Make sure that the login credentials are correct.
That’s what the error message says. Possibly the account is locked - you can learn more on how to detect these kind of users:

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