Use Variable as Default Value

Technical assistance
1

Hi,

Is there a way to set default fields on a ticket using variables? I tried to add variables to the default value field on a ticket object so customers wouldn’t have to fill in their address every time, but it just shows the variable reference. e.g. #{user.address}.

Thank you.

Infos:

  • Used Zammad version: 5.2.x
  • Used Zammad installation type: Debian container
  • Operating system: Debian 11
  • Browser + version: Chrome 105.0.5195.127

Expected behavior:

  • Variable value shows in new ticket form when set as object default

Actual behavior:

  • Variable reference appears in ticket form instead of value

Steps to reproduce the behavior:

  • Enter variable reference in any object of the ticket type
1 Like
2

With Zammad 5.3 you can set values based on variables via e.g. triggers.
This of course only applies if the variable is avaiable the moment the trigger fires.

3

This topic was automatically closed 120 days after the last reply. New replies are no longer allowed.