Use Variable as Default Value


Is there a way to set default fields on a ticket using variables? I tried to add variables to the default value field on a ticket object so customers wouldn’t have to fill in their address every time, but it just shows the variable reference. e.g. #{user.address}.

Thank you.


  • Used Zammad version: 5.2.x
  • Used Zammad installation type: Debian container
  • Operating system: Debian 11
  • Browser + version: Chrome 105.0.5195.127

Expected behavior:

  • Variable value shows in new ticket form when set as object default

Actual behavior:

  • Variable reference appears in ticket form instead of value

Steps to reproduce the behavior:

  • Enter variable reference in any object of the ticket type
1 Like

With Zammad 5.3 you can set values based on variables via e.g. triggers.
This of course only applies if the variable is avaiable the moment the trigger fires.

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