I’d like to use the new generic cti interface with placetel. The placetel API call cannot be modified. It is
call_id=8ba2daa79a1796a01b66670de2a47b57d4e723fb75eecbcc6b2dc2dba01a9a28&event=IncomingCall&from=017012345789&to=01234987654
It’s far away from the input zammad is expecting. Any ideas how to get both together? I’m thinking of some kind of proxy that transforms the call with some kind of ruleset.
You use use a script converting for both sites. But to be honest, this will be dirty and can lead to errors.
Unfortunately this is out of my scope, sorry for that.
I am happy to test and I have a Zammad installation that is not used in productive currently. So there is not much that can go wrong.
But I couldn’t find the way how change to the develop-branch. I guess I can do it via rails console. But how? Or do I need to change one of the config files and then run the yum update zammad