I am new to Zammad and I was wondering if there is a way to create different types of tickets based on the user’s needs?
Issue Ticket - General (default)
Order Ticket - User needs to give a few additional details (Objects?) to complete
-> This ticket would be assigned to a different department (Group?) for processing and would fill in task list items (Objects??)
–> Status of order would show to the user (Objects would be visible to user if filled in)
New User Request Ticket - User provides additional details for processing request.
–> This ticket would be assigned to a different department (Group??) for processing and would fill in task list items and some would show to the user (Different set of Objects??)
I am trying to figure out how I can do this but I can’t figure it out… Is there a way to choose a different type of Ticket and attached objects based on the Caller’s request?
Thanks in Advance…