# Update Ticket using rest api while suppressing notifications

**URL:** https://community.zammad.org/t/update-ticket-using-rest-api-while-suppressing-notifications/4650
**Category:** Technical assistance
**Created:** [May 19, 2020, 1:16pm UTC](https://community.zammad.org/t/update-ticket-using-rest-api-while-suppressing-notifications/4650 "2020-05-19T13:16:25Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![timb](https://community.zammad.org/letter_avatar_proxy/v4/letter/t/3e96dc/32.png) [@timb](https://community.zammad.org/u/timb)
#### Post date: [May 19, 2020, 1:16pm UTC](https://community.zammad.org/t/update-ticket-using-rest-api-while-suppressing-notifications/4650/1 "2020-05-19T13:16:26Z")

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- Used Zammad version: 3.3.x
- Used Zammad installation source: Cent OS Package
- Operating system: Cent OS
- Browser + version: Chrome 81

### Expected behavior:

- I can update a ticket using the rest api and suppress notification of users.

### Actual behavior:

- We have linked Jira Tickets to Zammad Tickets and a Script checks the states once every day and updates hidden fields to keep track of changes. Every Update will trigger a notification although Agents and User will not see changes.

### Steps to reproduce the behavior:

- Update a ticket using the rest api

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### Author: ![MrGeneration](https://community.zammad.org/user_avatar/community.zammad.org/mrgeneration/32/9260_2.png) [@MrGeneration](https://community.zammad.org/u/MrGeneration)
#### Post date: [May 28, 2020, 6:27pm UTC](https://community.zammad.org/t/update-ticket-using-rest-api-while-suppressing-notifications/4650/2 "2020-05-28T18:27:05Z")

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As far as I’m aware there currently is no way to suppress notifications for ticket updates.  
Every agent that has enabled notifications for ticket updates will thus receive a mail.

Sorry.

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### Author: ![timb](https://community.zammad.org/letter_avatar_proxy/v4/letter/t/3e96dc/32.png) [@timb](https://community.zammad.org/u/timb)
#### Post date: [May 29, 2020, 11:08am UTC](https://community.zammad.org/t/update-ticket-using-rest-api-while-suppressing-notifications/4650/3 "2020-05-29T11:08:37Z")

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Hi there,

thanks for the udate. I will try to find another way around this then 🙂

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### Author: ![system](https://community.zammad.org/uploads/default/original/1X/5c5afaea2d23f811dbec33cd4edb02fa29d3262f.png) [@system](https://community.zammad.org/u/system)
#### Post date: [September 26, 2020, 11:08am UTC](https://community.zammad.org/t/update-ticket-using-rest-api-while-suppressing-notifications/4650/4 "2020-09-26T11:08:42Z")

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