Infos:
- Used Zammad version: 4.1
- Used Zammad installation type:package
- Operating system: CentOS
- Browser + version: Chrome
Hello, I have tried to update our Zammad. After initial difficulties I managed to upgrade us from version 3.6 to version 4.1. As the Zammad page shows, you should always upgrade from major to major version. I did not find the possibility to jump from 4.1 to 5.0. What I did was finally: “yum update zammad-4.0.0”. This worked until 4.1, with 5.0 it does not work. How do I go about this?
In addition, I have the PostgreSQL database running at version 9.24, how can I update the database to make Zammad 6.0 usable?
Thanks a lot!
Zammad 5.0 requires PostgreSQL 9.3 already.
This means you’ll have to install and migrate a newer postgresql version before updating to that version already.
The more current postgresql version can be solved by adding the postgresql repository as mentioned in the documentation:
https://docs.zammad.org/en/latest/install/package.html#additional-software-dependencies
After that stop Zammad and make sure to create a snapshot/backup.
Then you can use pg_upgrade to actually upgrade your database cluster to v14.
If that has worked you should be able to remove postgresql 9 and continue from there.
See:
This page might help with slight adaptions to your versions as well: