# Unprocessed emails

**URL:** https://community.zammad.org/t/unprocessed-emails/19222
**Category:** Technical assistance
**Created:** [December 8, 2025, 4:02pm UTC](https://community.zammad.org/t/unprocessed-emails/19222 "2025-12-08T16:02:59Z")
**Posts on this page:** 1
**Showing post:** 2

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### Author: ![MrGeneration](https://community.zammad.org/user_avatar/community.zammad.org/mrgeneration/32/9260_2.png) [@MrGeneration](https://community.zammad.org/u/MrGeneration)
#### Post date: [December 9, 2025, 9:41pm UTC](https://community.zammad.org/t/unprocessed-emails/19222/2 "2025-12-09T21:41:41Z")

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Well what did you do so that the issue appeared?

Apart from the backup and restore part, sounds like this exact issue database wise:

> [@Problem Channel::Filter::IdentifySessionUser (NameError)](https://community.zammad.org/t/problem-channel-identifysessionuser-nameerror/19193/7):
>
> Hi @Astrotix1. Do you have the file app/models/channel/filter/identify\_session\_user.rb? If yes, could you check if it’s matching to the version that is available on GitHub?

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