# Unathorized access to tickets at random
**URL:** https://community.zammad.org/t/unathorized-access-to-tickets-at-random/5590
**Category:** Technical assistance
**Created:** [November 3, 2020, 10:36am UTC](https://community.zammad.org/t/unathorized-access-to-tickets-at-random/5590 "2020-11-03T10:36:53Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@rsysadmin](https://community.zammad.org/u/rsysadmin)
#### Post date: [November 3, 2020, 10:36am UTC](https://community.zammad.org/t/unathorized-access-to-tickets-at-random/5590/1 "2020-11-03T10:36:54Z")
- Used Zammad version: 3.4.x
- Used Zammad installation source: (source, package, …) Source
- Operating system: CentOS 8
- Browser + version: Firefox, Chrome, M$ Edge, all latest versions
### Expected behavior:
- Access to all tickets as Agent and Admin
### Actual behavior:
- Some tickets created by the Admin/Agent randomly show as “Unauthorized” on the list for all Agents/Admins:
Other tickets are fine.
Accessing the unauthorized ones shows:
### Steps to reproduce the behavior:
- Login as Agent/Admin, create a ticket, wait for a day or two and reload the web interface
I found some posts on the same subject, like this one marked as “[SOLVED]”:
> [@Help: \[solved \]Opps.. I'm sorry, but you have insufficient rights to open this Ticket. note with all tickets](https://community.zammad.org/t/help-solved-opps-im-sorry-but-you-have-insufficient-rights-to-open-this-ticket-note-with-all-tickets/2429):
>
> Infos: Used Zammad version: 2.9 Used Zammad installation source: (source, package, …) Operating system: Linux Browser + version: Chrome latest, Safari latest Expected behavior: be able to open and change tickets Actual behavior: " Opps… I’m sorry, but you have insufficient rights to open this Ticket." note with all tickets, even the ones I am owner off What did I do? I am the admin of our Zammad instance which has just been installed and put into operation. Great job building Zammad btw!…
Unfortunately, the proposed solution:
> “I was able to find the problem and fix it.
> The checkbox “agent - access to CTI” was not set at the role “Admin”.”
does not work in our case.
Neither does the suggested commands:
> In the URL you’ll find an ID, do `zammad run rails r 'p Ticket.find({ID})'` and check in which group it lifes ( `zammad run rails r ' p Group.find(GROUP-ID)'`. Check if you have rights to that group.
In my case, I get this:
So I cannot run the second command…
Any ideas on how to solve this random behavior?
Thanks a lot in advance!
Best,
Martin
---
### Author:  [@MrGeneration](https://community.zammad.org/u/MrGeneration)
#### Post date: [November 17, 2020, 7:07pm UTC](https://community.zammad.org/t/unathorized-access-to-tickets-at-random/5590/2 "2020-11-17T19:07:12Z")
> [@rsysadmin](#):
>
> In my case, I get this:
>
> 
>
> So I cannot run the second command…
Remove `{}` which is part of the ID placeholder.
This command then should work.
Usually access denied errors are due to missing permissions to access the group the ticket lifes in.
---
### Author:  [@system](https://community.zammad.org/u/system)
#### Post date: [March 17, 2021, 7:07pm UTC](https://community.zammad.org/t/unathorized-access-to-tickets-at-random/5590/3 "2021-03-17T19:07:14Z")
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