Unable to delete own comment after some time Zammad 3.2


  • Used Zammad version: 3.2.0-1578664361.375c4929.stretch
  • Used Zammad installation source: package
  • Operating system: Debian Stretch
  • Browser + version: FF 68.4.1esr and other versions of Firefox (unknown if other browsers are affected)
  • Language: German and English, same behavior
  • Upgrade from Zammad 3.1 to 3.2 last week

Expected behavior:

  • Able to delete own internal comments or configure lock time.

Actual behavior:

  • After some time (5-15 minutes) the delete/löschen Button disappears.

Steps to reproduce the behavior:

  • Create new ticket, for example a telephone ticket
  • Add a comment
  • Wait 5-15 minutes
  • Try to delete the comment

If Im not mistaken already reported this problem

Thank You

Thank you, that looks the same.

What is communication: true? A configuration? The state of a ticket?

This is not a bug, this is a feature.
Starting with Zammad 3.2 you’re able to delete your own internal comments (if communication is not set to true) for 10 minutes.

Normally this shouldn’t be an issue, because the main reason to delete these notes are typos that users correct.

Sorry for open the ticket again, but is there a way to increase the “time to delete”? Like config or something else?

No it’s not. Unless you want to change code in a not update safe way.
I wouldn’t suggest so, your use case would be interesting though.

thanks for your replay.

Have a nice day.

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