Unable to assign owner in triggers


  • Used Zammad version: 6.2.0-1712931839.b27a0d24.bookworm
  • Used Zammad installation type: ?
  • Operating system: ?
  • Browser + version: all

Expected behavior:

I’d like to change the owner for tickets matching the filter for a trigger. So I add a new action, choose the field owner->specific user, and insert the user name or email.
However, I’m not able to save the trigger.

Actual behavior:

On saving, I get the following error:
The required ‘perform’ value for ticket.owner_id, value is missing!

Steps to reproduce the behavior:

  • Create a new trigger
  • add an action for the owner and try to assign a specific user. I’ve tried user name, email, and id, always get the error above.