Type enabled for ticket creation

Technical assistance
1

Hello,

is there a possibility to enable other embedded types for the ticket creation? Per default you can open a ticket as incoming call, outgoing call and email.

For internal tasks a fourth type would be helpful for us, e.g. open a ticket with an article of the type note. Currently this works perfectly via the API, but I cannot find a possibility in the frontend in Version 4.1. Is there any?

Thank you,

Ole

2

No this is not possible

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