Type enabled for ticket creation


is there a possibility to enable other embedded types for the ticket creation? Per default you can open a ticket as incoming call, outgoing call and email.

For internal tasks a fourth type would be helpful for us, e.g. open a ticket with an article of the type note. Currently this works perfectly via the API, but I cannot find a possibility in the frontend in Version 4.1. Is there any?

Thank you,


No this is not possible

1 Like

This topic was automatically closed 120 days after the last reply. New replies are no longer allowed.