Twitter DM's not get turned into tickets


  • Used Zammad version: 2.8.0
  • Used Zammad installation source:
  • Operating system: Ubuntu 16.04.5 (Server) + KUbuntu 16.04.5 (Client)
  • Browser + version: Firefox 64.0b3 (64-bit)

Expected behaviour:

When I send a Direct Message on Twitter it should get turned into a ticket like normal tweets.

Actual behaviour:

Normal Tweets get turned into a Ticket but when I send a DM I only get the Mail Notification but not the real DM.

Steps to reproduce the behaviour:

  • Setup Twitter Channel
  • Connect with a twitter account
  • Log into another twitter account
  • Send connected twitter account DM

I can’t reproduce this, works totally fine by me.
Are you using the same account like in Zammad? That might explain the issue.,

Others are experiencing this issue here : Don't receive Twitter DMs / railsserver error

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