I just noticed a similar issue. I created a custom scheduler to send out reminder emails more frequently if specific tags were present based on the Date/Time field. Those emails aren’t being sent either. The scheduler shows the appropriate count and a few appropriate items in the preview, as matching the conditions. However, when I review the ticket history after the scheduler should have processed those items and sent the emails, they are not present.
I have the same isue since update 6.1.0-1699735608.4747590e
Im so thankful that im not the only person that have this problem…
We really thought we were to dump to install zammad…
More Infos: The Probleme is since the last Update to 6.1.0-1699735608.4747590e, before is everything ok. I go to the version before and it works.
Is is a bug in the last update? Is there a new update ?
My exact version is: 6.1.0-1697556459.b7949ad7.jammy
Good news. A Update to Version 6.1.0-1700492762.96ac5a60.centos7 fix the problem!