Hello, I create a trigger to auto assign the agent when they answer the ticket. This works on my user (I’m admin) but when an agent answer, the status change to open, but the trigger won’t work. Do I need to specify in some part that the trigger needs to works on a specific group or something like that?
Can you provide the history of a ticket where an agent does update the ticket?
This shouldn’t make any difference.
You are correct! After some minutes, the trigger starts working. Maybe the system needs to propagate the changes or something like that.
Appreciate the help!
This topic was automatically closed 120 days after the last reply. New replies are no longer allowed.
