Trigger with CC condition not working

Technical assistance
1
  • Used Zammad version: 6.3.1
  • Used Zammad installation type: package
  • Operating system: Debian 12
  • Browser + version: Firefox 134.0

I am trying to set up a trigger which adds a note to the ticket if some addresses are written in cc. This is a workaround to warn the agent if zammad isn’t addressed directly, but I can’t get it running.

Am I doing something wrong?

grafik
grafik988×927 45.8 KB

If I am doing it vise versa (If “to” is none of the following) it triggers with every ticket, no matter who is the receiver.

1 Like
2

Thank you!
Exactly this trigger is also not working on our site!!!

3

It’s rare that only the email address is included in the CC field. Mostly there is other stuff around it. Like Display name <email@address.com>. You need to consider that in your conditions.

1 Like
4

That was the solution. Now it works fine. Thank you!

5

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