- Used Zammad version: 4.0.x
- Used Zammad installation type: docker
- Operating system: CentOS
- When ticket is moved, fire a trigger
So, ideally, i’d like to be able to add a trigger, such that when a ticket is moved from one group/queue to another group/queue we can fire a trigger against it. I’m not sure 100% how to do that, as ‘Moved’ isn’t an option inside of Zammad Triggers.
Ideally, we’d like to be able to update some timers, and information on the ticket, add a note, etc when things are moved between queues, as we use Zammad for our internal service desk things for processing critical information.