So, ideally, i’d like to be able to add a trigger, such that when a ticket is moved from one group/queue to another group/queue we can fire a trigger against it. I’m not sure 100% how to do that, as ‘Moved’ isn’t an option inside of Zammad Triggers.
Ideally, we’d like to be able to update some timers, and information on the ticket, add a note, etc when things are moved between queues, as we use Zammad for our internal service desk things for processing critical information.
We also want to be able to trigger new actions, like update the Escalation time, send out a task reminder internally, add a note internally on the next steps, because we use this service desk to help with our defined processes. So a ‘Moved’ option would be very helpful for us