Trigger when field is empty

[jlance]

Hi,

I wanted a field that should be filled when the closing the ticket.

So I made a field called “summary” and tried to make a trigger which gives a notification when the ticket gets closed and the field is still empty.

But I can not check if the field is empty in the trigger.

Is there a workaround for that?

I tried setting a default value like ° and check on that but this gets not set when the ticket is created by mail.

[MrGeneration]

The only workaround at the moment would be using the API.
But this will not help you in terms of Triggers.

As work around you can check if a specific tag is not set and then set it while doing your desired magic.