Trigger: Send E-Mai -> not all Users in list available


  • Used Zammad version: 5.0.x
  • Used Zammad installation type: (source, package, docker-compose, …) source
  • Operating system: Linux
  • Browser + version: All


i would like to email some agents start by a trigger.
But I cannot see all our users (and not all Agents) in the list (green box on screen shot)

Does someone know what could be wrong?


That’s normal. Just use the search function above “variables”.


please excuse my late replay.
The problem is: I cannot find the Users with the “search function”. But the user is in the Userlist.

This is currently a bug: Trigger recipient field only shows users which are already present in the frontend assets · Issue #4458 · zammad/zammad · GitHub

Workaround is currently to search for the user on another screen.

1 Like

Hi dominikklein,

thank you for this information.