Trigger: More than one word per line possible?

Inline · October 24, 2021, 11:07am

Hello,

i have a siple question.
Is it possible to write more than one word per line in a Trigger?

For example (can be seen in the screenshot)

Thank you in advance

MrGeneration · November 6, 2021, 6:33pm

You could try regular expressions.
Possibly regex:(A|B) could work for you.

jbates5873 · November 7, 2021, 11:15pm

Are regex supported in triggers now? my understanding is that they only work in email filters???

MrGeneration · November 9, 2021, 6:34pm

Awww geez sorry.
I must have puzzled that with something because I thought someone said it’s implemented.

My bad - the fitting issue would life here (if you want to subscribe to it)

github.com/zammad/zammad

Allow regular expression for Triggers and Schedulers

opened 12:31PM - 23 Sep 20 UTC

MrGeneration

enhancement trigger verified prioritised by payment performance specification required

### Infos: * Used Zammad version: 3.5 * Installation method (source, package…, ..): any * Operating system: any * Database + version: any * Elasticsearch version: any * Browser + version: any * Ticket-ID: #1079611 * Note: We regulary have this topic within support request - this also appears once in a while within the Community. * Potentially partly a duplicate / covered by Issue #2185 ### Desired behavior: If Triggers and Schedulers could make use of regular expressions (like postmaster filters do), this would also solve #2185 partly (for text fields) and allow several conditions of the same type. But there's more: One could also use a regex to ensure that the checked string beings with a specific string. This currently is not possible, because you can only check if a string is contained or not (`contains`, `contains not`). Alternatively to regular expressions allowing the following matching on top of existing matching for text fields would be desirable: * exact match * begins with * ends with #### potential issues: Regular expressions may bring potential issues in terms of performance, which is why I'd restrict them to * postmaster filters * triggers * schedulers I especially see issues if we have such a function within Overviews (even though it'd be cooleo). ### Actual behavior: You currently neither can use regular expressions nor several conditions for triggers and schedulers.

That also means that your desired functionality is not possible as of now.
Zammad triggers do not support AND/OR situations on exact same attributes.

Zammads triggers are AND conditions of attributes which may not be used twice.

system · March 9, 2022, 6:34pm

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