Trigger - find in range

Technical assistance
1

Infos:

  • Used Zammad version: 4.1
  • Used Zammad installation type: from package
  • Operating system: Debian 10.10. 64-bit
  • Browser + version: Firefox Browser 89.0.2 64-bit

Expected behavior:

I am defining a new trigger. I have a variable of numeric type (e.g. 0-100) . I would like to be able to define condition e.g. a variable > 5 and <= 10 (i.e. an interval) or variable > 50 (no matter what the exact number is)

Actual behavior:

I am defining a new trigger. I have a variable of numeric type. There is no find way to create condition in the range of numbers “from - to” for this variable. You can define only equal e.g. a variable equal to 5

Steps to reproduce the behavior:

crate trigger

2

There’s no functionality within Zammads core that supports greater than / less than comparisons for numbers. Let alone AND/OR comparisons.

If you believe this should be a function of Zammads triggers / core and is useful for everyone you should create a feature request on this board.

3

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