Trigger / E-Mail when ticket assigned to agent

Infos:

  • Used Zammad version: 3.0
  • Operating system: Debian
  • Browser + version: Firefox

Hello everyone,

so I created a trigger. The trigger informs the agent by e-mail if a ticket is assigned to him.


That works so far well. Now I want to extend the whole thing. If the assigned agent is my person, the trigger should not start.

Unfortunately I did not find a way to do this. Logically it would work with an AND link (agent changed + assigned agent is not current user). As far as I know it is not yet possible to do this in Zammad or am I wrong?

Maybe someone has a different solution.

Regards
Luis