One our trigger doesn’t longer works since the update to 5.x.
We have already completely deleted and re-created it. As soon as a ticket is assigned to a group and no user is set, an email should be sent via trigger.
Since you cropped the screenshot I just have to guess but it looks like you don’t have an action in your conditions. Triggers only react when something happens like “Action - Is - Updated”.
We have not entered any action in the conditions - the screenshot shows the complete conditions. With other triggers that we use, this also works without them. But we’ll try it out. thanks